From September 2021 To February 2023

Project Overview

Stepped into a multi-year, stalled initiative within the Bee Network program. Identified that the project's stagnation was largely due to its positioning within a restrictive IT-delivery framework. Re-architected the program’s operating model by migrating it from IT into a newly established business change function, realigning the delivery roadmap with operational realities. 

Key Initiatives

ERP Systems Implementation: Managed the comprehensive requirements backlog for MS Dynamics and SAP (Finance/ERP) integration within the TfGM Bus Franchising Program. 

Process Architecture: Documented end-to-end business processes to capture functional needs, ensuring new technology solutions were fit-for-purpose and scalable. 

Implemented Agile Backlog Methodology: Utilized Jira to manage user stories and requirements, replacing traditional static documentation with a dynamic, high-visibility reporting structure. 

Quality Assurance: Partnered with cross-functional teams to establish robust completion standards, significantly reducing rework by clarifying user story requirements and acceptance criteria. 

Risk Mitigation: Minimized technical debt and project risk by identifying misalignments between Information Systems (IS) and business goals through detailed cross-functional mapping. 

KPIs